Credit Union Web Design for Journi: User-centric UX with secure, high-performance bespoke WordPress Website Development
We crafted a modern, accessible, and community-focused digital experience for Journi Credit Union, a trusted financial cooperative serving members in Waterford and beyond. This comprehensive web design project blended custom UX/UI design with secure, fast-loading code to deliver a seamless, trustworthy platform that supports saving, borrowing, and community engagement.
Human-first UX Design
Starting with user needs at the core, our bespoke UX strategy simplified the customer journey for accessing information and applying for financial services—such as loans, mortgages, and account opening—into intuitive, step-by-step journeys. Clear navigation, prominent calls-to-action, and a mobile-first approach ensure members can access services effortlessly, whether applying for a loan or downloading the Journi CU mobile app.
Authentic User Interface Design
The meticulously crafted UI design reflects Journi Credit Union’s local roots and member-first values, using warm visuals, accessible typography, and a clean layout that makes it easy to navigate the site while reinforcing Journi’s brand identity.
Built with security and speed in mind, the website uses optimised, semantic code and follows best practices for HTTPS encryption, form security, and mobile responsiveness. The result is a high-performing site with excellent load times and strong Core Web Vitals—boosting both user satisfaction and SEO rankings.
Key Features
As well as a fully bespoke theme, we designed and developed an interactive loan calculator. Not only does the calculator provide an excellent experience for multiple use cases on the front end of the site, in the back-end, parameters can be adjusted simply by editing form fields for terms, interest rates, etc. New loan product calculators can be published throughout the website as easily as publishing a blog post.
Integrated with CU Online e-banking systems and designed to support future growth, this project showcases how thoughtful design and strong development can enable credit unions to serve their communities better—digitally and locally.
A huge thank you to Dave, Erica, and the Vitamin team, who brought our vision to life. From initial consultation to carrying out live member research, the team went above and beyond to understand how to make our online experience easier, faster, and more intuitive.
Jan O’Dwyer – Journi Credit Union